Shipping & FAQ

All beef is vacuum sealed, frozen, and packed in insulated packaging with dry ice to help maintain safe temperatures during transit.

Orders typically ship early in the week to help avoid weekend carrier delays. Processing times may vary depending on order volume, weather, and available inventory.

Transit time depends on your location, but most frozen beef orders are shipped using faster delivery methods to reduce time in transit.

Yes, we strongly recommend someone is available to receive the package. Beef should be brought inside and placed in the freezer the same day it arrives.

If the beef is still cold to the touch, it is generally safe to refrigerate or refreeze. Dry ice may fully evaporate during transit, which is normal.

Please contact us immediately. We will review the tracking information and work through the best available solution. Because our beef is limited by actual cattle inventory, exact replacement cuts may not always be available.

Customers are responsible for providing a valid delivery address and monitoring tracking once the order ships. These situations are reviewed case by case.

Contact us as soon as possible. We may request photos of the box, packaging, label, and product so we can review the issue and determine next steps.

Not always. Because each animal only produces a limited number of specific cuts, exact replacements may not be available. Depending on the situation, we may offer available replacement cuts, store credit, or another case-by-case resolution.

Our beef comes from a limited number of cattle raised by Diamond B Ranch. That means inventory depends on harvest timing, processing, and the actual cuts available from each animal.

Restocks depend on cattle availability and processing schedules. The best way to know when beef is available is to join our beef drop list.

Specific cuts can only be ordered when they are available on the website.

Place beef in the freezer as soon as possible after delivery. If you plan to use it soon, keep it refrigerated and cook within a few days.

Our beef is frozen to preserve quality and allow it to ship safely.

Please contact us through the website as soon as possible with your order number, tracking number, and any photos if there is a delivery issue.

We have a strict no returns and no refunds policy. Our beef and tallow products are perishable and cannot be shipped back or resold once they leave our facility. All sales are final.

For Diamond B Ranch hats — our hats are one size fits all. If you received a damaged or defective hat please reach out to us directly at Sara@homegrownand.com and we will make it right.

If you have any issues with your order please contact us before leaving a review. We stand behind our products and will do everything we can to make it right.